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Transaction was reverted to Draft status to allow errors to be corrected.
Solution:
This error has several items that could be a problem. Please check the following items and then if your problem persists, please contact the OWL Helpdesk.
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Log in to your QuickBooks Online file
From the Navigation menu choose Sales > Customers
Use the search bar to find your contact
Determine if there is one or more contacts with the same name and then follow the steps below.
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Determine the correct name for the contact. Usually for Individiuals this is Last Name, First Name and for Company's it is the Company Name.
This must match exactly to your Accounting System Name listed on the contact in Wise Owl.
Open the incorrect contact in QuickBooks Online and check for any matters that have been allocated to this contact.
These will need to be moved off the contact before the change can be made.Once all matters have been removed from the incorrect contact, click on the Edit button in the Contact's information and change the Display Name to be exactly as per the External Name in the OWL.
This will give you the option to merge the incorrect contact with the correct contact. Accept the change and finalise.
Resolve errors in the OWL relating to this contact and repost the transaction as required.
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