My buttons have disappeared
There is currently an issue within web browser cacheing that sometimes causes buttons within the OWL to go ‘missing' or not display correctly. This is due to the browser ‘forgetting’ part of the software and having to be reminded of what is and isn’t there.
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From the Navigation bar, click on the settings cog
From the options, select Technical Diagnostics
Under the first heading, choose the white ‘Clear Cache’ box
You will get a success image. Please ensure you refresh any Wise Owl tabs to have this take affect.
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From the Navigation bar, click on the settings cog
From the bottom Settings options, select Appliance Settings
Scroll down to the License tab
Select 'Check for New License'
Select Save Changes from the bottom of the page
Check the missing buttons and see if they have come back.
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