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Q: Why is it asking for my two factor authentication again?
A: If you have deleted your browsing history, this will also reset Wise Owl's knowledge of the original code you put in. It comes under Cookies and other site and plug-in data.
You will need to re-enter the code from your authenticator. Contact the Wise Owl Help Desk if you need assistance
Q: Someone is logged on and using up a simultaneous user but I know they aren't at their computer!
A: If someone has forgotten to log out, you can 'kick' them from Wise Owl. Be aware that anything that they were working on may be lost!
To kick someone, Go to the Tools and Settings Cog > Active Users > Click on the User Name of the person you want to kick > Go to the Right hand side and select the drop down on actions > Kick
Q: What should I expect when an update comes through?
A: You will be informed of updates before they go onto your system (usually overnight). Once your system has been updated, you will receive a System Update Message saying that the Update was successful.
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