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Q: How do I find my product version?
A: Settings Cog > Appliance Settings > Product Version
Q: I can't can’t figure out what to put in a field
A: Hit the 'down arrow' ‘down arrow’ on your keyboard to see more options in a pick list
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Q: What do I do if I cannot remember my password?
A: Your server manager can get into the password system and reset your password. It can be an email reset link, a paraphrase or password generated by the system, or a password you choose.
Q: Why is it asking for my two factor authentication again?
A: If you have deleted your browsing history, this will also reset Wise Owl's knowledge of the original code you put in. It comes under Cookies and other site and plug-in data.
You will need to re-enter the code from your authenticator. Contact the Wise Owl Help Desk if you need assistance
Q: The field I want isn't isn’t available in the dropdown
A: All dropdown fields can be customised by going to appliance settings > general > manage list definitions > [dropdown category you wish to add a field to] > add record > save changes
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Q: I have entered typing shortcuts in but they aren't aren’t working!!
A: This would be a caching error in the browser you are using. Try refreshing the browser or closing all the browsers and re opening them. If it still doesn't doesn’t work then the browser may need a 24 hour period to refresh and show your changes.
Q: Why isn't isn’t my contact appearing in a pick list?
A: Pick lists can be out of date by up to 24 hours and the end user browser is not aware of this.
Scenario: User starts entering data on one page, opens another tab to enter a new contact, goes back to the original tab and expects the contact to be there. Contact is not cached on the original tab, no opportunity for the web browser to reload the page and receive some sort of server notification that it needs to reload cached data.
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