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For other FAQ pages please go to Trust Accounting FAQ's, Documents FAQ's, External Accounting System FAQ's or General FAQ's.
Q: When I'm I’m making a disbursement/payment from disbursements, do I use Pay now or pay later? What is the difference?
A: Pay now is if you are making payment from a credit card or Cheque etc. Pay Later is to be into your Accounts Payable account for bulk payment later.
Q: I can't can’t update my Standard rate to $xxx (When editing settings - – time billing)
A: Click on the Default Rate box and make sure it is empty before pressing the down arrow on your keyboard. This will give you a list of codes to choose from.
Q: Why can't can’t I invoice?
A: If you do not have the correct permissions, you would not be able to enter invoices or confirm them. Please specify what permissions are needed and for what users so that we can rectify this.
Q: I have a Mr & Mrs & company for a matter. How do I add them to the matter information?
A: 1. Set up the company as a client.
2. Set up Mr as a contact.
3. Set up Mrs as a contact
4. Make the company the principal contact on the file and then add Mr & Mrs as additional contacts.
Q. How do you delete an invoice?
A: Go to the invoice and press delete. This is only available up until the point the invoice is confirmed. After this point, you will need to post it to the external accounting system and then delete it there. After this, you need to delete it in WOL as well.
Q: Why aren't aren’t my expenses appearing for my invoices?
A: Your expenses i.e. disbursements may not be appearing for billing if they have not been confirmed. Check that the have been entered for the right matter, on the correct date and have been confirmed.
Q: I've I’ve entered time for someone else, but now it has disappeared from my screen
A: After you enter time for someone else, if you navigate away from the Time Entry area, it will save and go to their time entry screen instead. This is to prevent people editing the same lines. Once it is submitted then anyone with permission can edit it.
Q: Why don't don’t have a description when I put in a disbursement/recovery/invoice item?
A: You have not set up default Notes for that item. To do this go to Accounting and finance module > Lists > Items (invoice or disbursements etc) > Select the Item > Write the default description wanted in the Default Notes field.
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Q: What is the NB (Non Billalble) code for when I am entering my time?
A: Generally this code is to be used for time that is not to appear on a bill or for non client work.
Q: Why is there 1 cent difference between WOL and RAB? (Rounding)
A: In Wise Owl we have worked very hard to eliminate rounding issues.
Rounding issues really are part of life unfortunately. Reckon Accounts Business has known issues in the Accounts Receivable area which will result in 1 cent being left on debtors accounts, which should be checked and clearly quarterly if not monthly.