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Q: Why is it asking for my two factor authentication again?
A: If you have deleted your browsing history, this will also reset Wise Owl's knowledge of the original code you put in. It comes under Cookies and other site and plug-in data.
You will need to re-enter the code from your authenticator. Contact the Wise Owl Help Desk if you need assistance
Q: What should I expect when an update comes through?
A: You will be informed of updates before they go onto your system (usually overnight). Once your system has been updated, you will receive a System Update Message saying that the Update was successful.
Note that only high end level users will see the update message.
Q: The field I want isn’t available in the dropdown
A: All dropdown fields can be customised by going to appliance settings > general > manage list definitions > [dropdown category you wish to add a field to] > add record > save changes
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