When searching from Dye & Durhamcompleting searches from integrated search partners, you need to ensure that the 'Your Matter/ File Reference field contains the matter number from Wise Owl.
This must be exactly the same as the matter number in Wise Owl including spaces, hyphens or other additions otherwise your search results will be imported to Wise Owl and assigned to an Error matter.
This help page also applies if you have accidentally used the Error Matter for records that you need to move.
Clear Here to move Search Results from the Error Matter
Clear Here to move Search Fees from the Error Matter
This error matter is a failsafe to ensure that your search results come back and allow you to allocate them after the search.
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