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If your Appliance is managed or hosted by Wise Owl, the update process is much simpler:
An update is published by Wise Owl.
Appliances automatically check for new updates each night. If a new version is found, it is automatically downloaded.
Wise Owl Technicians will contact you to arrange a time to update your appliance.
For critical updates, you will be informed of the downtime; this time cannot be negotiated.
Wise Owl Technicians will install the update at the agreed time.
You will receive a notification that your Appliance is available for use.
See the more detailed Appliance Update Process for what is happening behind the scenes.