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Check for any draft invoices that are more than 14 days old
From within the OWL, go to the $ sign (Accounting and Finance)
Go to Invoice Register
Set the dates to 01/01/2000 to today
Set the status to ‘Draft’ only
Search
For each draft invoice, check to see if there is an Error or if it just has not been confirmed.
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Check for any draft receipts that are more than a week old.
From within the OWL, go to the $ sign (Accounting and Finance)
Go to the Receipt Register
Set the dates to 01/01/2000 to today
Set the status to ‘Draft’ only
Search
For each draft receipt, check to see if there is an Error or if it just has not been confirmed.
If it hasn't been confirmed, determine if it is needing to be finalised or deleted and action same.
For any errors, see the section on External Accounting Errors
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Check for any draft disbursements more than a week old
From within the OWL, go to the $ sign (Accounting and Finance)
Go to the disbursement register
Set the dates to 01/01/2000 to today
Set the status to ‘Draft’ only
Search
For each draft disbursement, check to see if there is an Error or if it just has not been confirmed.
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From within the OWL, go to the Matters page (yellow folder icon)
Click on the advanced search bar and set the status to closed only.
Search
If these closed matters have been finalised and all transactions finalised, you can attempt to archive the matter.
If the closed matter has outstanding invoices, unbilled fees or an existing trust balance, it won't allow you to archive it.
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We recommend that you only resolve External Accounting errors if you are sure you have resolved the issue. Please pay close attention to any warnings or instructional text when resolving errors.
From within OWL, go to the $ sign (Accounting and Finance)
Click on ‘Previous Activity’ under the external accounting heading
This page will list any errors that are outstanding and needing action.
For individual error help, please review the following links. If none of the following links assists you in your errors, please contact the Wise Owl Help Desk.
External Accounting System FAQ's
Accounting System Name and External Integration
Found existing record in External Accounting System
Transaction ID cannot be Linked
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If you see the following message, that means that Wise Owl and the External Accounting System are currently synchornising their data and this may change any errors that are on this page once complete.
You can see records currently waiting to be sent across to your External Accounting System by clicking on 'Pending Records'
