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If a user is having trouble resetting their password, the Super User of your firm can assist you to reset your password.

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To use these options, tick the box for the Reset Method you are using and then Confirm the User's Identity - this is most important in large firm's where you do not know staff members personally.

 


After pressing the Reset password option, it will take you to a page with the details to reset the users password and instructions on how to complete this.

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Super User will see this:

 


End User Changing their password should see this and click on 'Enter Reset Token'

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Once the password is reset, it will redirect the end user to the login screen with a confirmation message that they have reset their password successfully.

 


The email option will only work if the user's recorded email is different to all other user's in the system.

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