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Step 2 If your contact has posting to QuickBooks Online and there is just one contact, look at the steps on this linked page to fix the contact

Step 3 If your contact has posted to QuickBooks Online twice, follow the steps below.

1. Determine the correct name for the contact. Usually for Individiuals this is Last Name, First Name and for Company's it is the Company Name.
   This must match exactly to your  Accounting System Name listed on the contact in Wise Owl.
   
   
   
   
2. Open the incorrect contact in QuickBooks Online and check for any matters that have been allocated to this contact. 
   These will need to be moved off the contact before the change can be made.
   
   
3. Once all matters have been removed from the incorrect contact, click on the Edit button in the Contact's information and change the Display Name to be exactly as per the External Name in the OWL.
   
   This will give you the option to merge the incorrect contact with the correct contact. Accept the change and finalise.
   
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4. Resolve errors in the OWL relating to this contact and repost the transaction as required.

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