Auditing and Digital Paper Trail

Wise Owl Legal support supports a variety of auditing functions to comply with legal requirements for transparency and external auditing. In addition, audit logs are useful to ensure the correct and error free operation of your Wise Owl Legal appliance.

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The generic audit log is a system wide repository of events. It's Its purpose is to log important events in the system such as changes to matters, user logins and system updates. Records are uneditable once are unable to be edited once created. Audit records are only accessible to administrators of Wise Owl and helpdesk staff.

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• When the event occurred.
• What kind of event it was.
• Who (what which user) initiated the event.
• The IP Address of the user who initiated the event.
• A brief summary of the event.

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• Did the event succeed or fail. Eg: a login may fail due to an incorrect password.
• Additional details of the event. These vary considerably depending on event type and context.
• A snapshot before and after the event. Eg: when a matter or system setting is changed, the data before and after is recorded.
• A variety of associated record idsIDs. These represent other records in Wise Owl which are relevant to the event being audited. Eg: the matter id matter ID will be recorded against the audit record when a matter changes. Or, for a password reset, both the user who resets the password and the user who's whose password is being reset are recorded.

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