Page Comparison

...

Updating your Wise Owl Legal Appliance is very important. It allows you to access new features, bug fixes and various improvements based on the feedback of the Wise Owl community.

While  

If you are responsible for administering a Wise Owl Appliance or applying updates, you must read this page carefully, in its entirety. While Wise Owl has tried to make the update process as smooth as possible, some degree of planning and understanding is required for Appliance administrators.

If you are responsible for administering a Wise Owl Appliance or applying updates, you must read this page carefully, in its entirety.If Wise Owl is managing updates for you or is hosting your Appliance (ie: you do not have a physical Wise Owl Appliance in your office), you should read the Managed Updates page. You can read this page to be aware of the update process, but you do not need to concern yourself with its details .

Risks of Updates

Updates are an inherently risky process. They involve making significant and fundamental changes to files and components on your Wise Owl Appliance. As such, there is always a chance of something going wrong. 

...

1. An update is published by Wise Owl. 
2. Appliances automatically check for new updates each night. If a new version is found, it is automatically downloaded.
   1. You can trigger the same update check on the About page on demand.
   2. Notifications will appear on Appliances indicating a new version is available.
3. You should go to the About page and read the release notes for the update.
4. Based on the release notes, plan a time to install the update. You should allow a minimum of 30 minutes down time for minor updates and 1 hour for major updates.
5. Notify your users of the update time and expected down time.
6. At the appropriate time, go to the About page and install the update.
   1. You will be required to read a check list similar to this one before installation.
7. Wait while the update is applied. Typically, this will take 10-15 minutes.
   1. You will receive emails telling you the updater status; the Appliance will display a maintenance page while updates are applied.
8. When the update completes, log back into your Appliance and test it works correctly.
   1. You should test all day-to-day operations. Wise Owl recommends several contacts, matters and documents dedicated to testing purposes on any Appliance.
9. Notify your users the Appliance is available for use.

Process If Wise Owl Manages Your Appliance

If Wise Owl is managing your Appliance, you should follow the following instructions:

1. An update is published by Wise Owl.
2. Appliances automatically check for new updates each night. If a new version is found, it is automatically downloaded.
3. Wise Owl Technicians will contact you to arrange a time to update your appliance.For critical updates, you will be informed of the downtime; this time cannot be negotiated.
4. Wise Owl Technicians will install the update at the agreed time.
5. You will receive a notification that your Appliance is available for use.

Questions and Answers

What is the difference between major and minor releases?

...

If more critical bugs are found, releases may occur outside this normal cycle. These are reserved for critical security issues, the possibility of data loss and bugs that prevent the day-to-day usage of Wise Owl Legal.

What is a Critical Update?

Critical updates contain fixes to bugs which affect prevent day-to-day operation of Wise Owl Legal, security vulnerabilities (which may allow unauthorised people to access your Appliance) or potential data loss bugs. You should apply critical updates as soon as possible due to the severity of the errors they fix.

Technical Detail