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If Wise Owl is managing updates for you or is hosting your Appliance (ie: you do not have a physical Wise Owl Appliance in your office), you should read the Managed Updates page. You can read this page to know what happens behind the scenes (this is the same procedure Wise Owl Technicians follow).
Risks of Updates
Updates are an inherently risky process. They involve making significant and fundamental changes to files and components on your Wise Owl Appliance. As such, there is always a chance of something going wrong.
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