Auditing and Digital Paper Trail
Wise Owl Legal support a variety of auditing functions. All of them are equivalent to creating a digital paper trail, but some are focused on particular modules or scenarios For example, the entire trust accounting system is designed from the ground up to leave an auditable, transparent digital paper trail. Other system functions and events are logged in a more generic audit log which can also be used as a digital paper trail.
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TODO: compliance with legal standards
Trust Accounting
TODO
Generic Audit Log
The generic audit log is a system wide repository of events. It's purpose is to log important events in the system such as changes to matters, user logins and system updates. Records are uneditable once created. Audit records are only accessible to administrators of Wise Owl and helpdesk staff.
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Information from the audit log is searchable via the Tools module.
Events Recorded
The following lists each event audited by Wise Owl Legal:
- Support / Feedback Requests - their details are saved in the audit log, as well as being sent to the Wise Owl Helpdesk.
- Unsupported Browser Override - if a user ignores the warning that their browser is unsupported or out of date.
- Install Update - a system update is installed.
- System Setting Changed - before and after snapshots are taken of the setting.
- TODO: user login related
- TODO: matter / contact changes
Appliance Logs
The Wise Owl Appliance keeps low level system logs. These contain information primarily relevant to technical support, debugging and performance analysis. They can be accessed from the Tools module and exported to an Excel compatible format for external analysis. The appliance logs are where details of errors are recorded, plus a variety of other data and statistics. They are not designed to maintain a digital paper trail, but may be used as supporting evidence.
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