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| Event | Details |
|---|---|
| General and System Events | |
| Support / Feedback Requests | Details of support requests, feedback items or bug reports are saved in the audit log as well as being sent to the Wise Owl Helpdesk. |
| Unsupported Browser Override | Happens if a user ignores the warning that their browser is unsupported or out of date. Note, using Wise Owl with an unsupported browser may mean the Helpdesk cannot provide support to the user. |
| Install Update | A system update is installed from the Appliance Settings. |
| System Setting Changed | Logged whenever system settings are changed. A snapshot of the setting before and after the change are recorded. |
| Initial Setup Completed | An event indicating the Appliance has completed the manufacturing setup process. |
| List Edited | One of the generic drop down lists (such as countries, address types or matter referral sources) has been edited. Before and after snapshots are taken of the list. |
| License Related | |
| License Tampering | There are several audit events which indicate your license may be tampered with. They are not listed here; you should never see them. |
| License Expired | The Appliance license has expired. It will now be running in grace period with degraded functionality. |
| License Grace Period Expired | The Appliance license grace period has expired. The Appliance will be running in read-only mode with extremely limited functionality. |
| License Not Connected to Internet | The Appliance has not been able to connect to the Wise Owl License Server in several days. The Appliance may be running with reduced functionality. |
| Users and Logins | |
| User Login | A user has logged into Wise Owl Legal. The login may or may not be successful. |
| User Logout | A user has logged off Wise Owl Legal by clicking the logoff button. |
| User Timeout | A user's session has expired due to inactivity and they were automatically logged off. |
| User Kicked | A user was forcefully kicked from Wise Owl Legal. Detail of who kicked the user are recorded. |
| User Created | A new user was created. |
| User Edited | A user's details were edited. This may be by themselves or by another admin user. Before and after snapshots are taken. |
| User Changed Password | A user changed their password. |
| User Reset Password | A user's password was reset by an administrator. |
| User Sent Forgotten Password | A user reset their own password by clicking on the "forgotten password" link. They would have received an email with a code to change their password. |
| User Deactivated | A user's account was deactivated. |
| User Reactivated | A user's account was re-activated after a previous deactivation. |
| User Rights or Role Changed | A user's roles or rights overrides have been changed by an administrator. Before and after snapshots are taken. |
| User Deactivated Tutorial | A user deactivated the Wise Owl Legal tutorial displayed after login. |
| User Account Locked | A user's account was locked due to excessive logins or suspicious activity. An admin must unlock the account before they can login again. |
| Rights Assignment Changed | The assignment of rights in a role have been changed. Before and after snapshots are taken. |
| Unauthorised Access | A user tried to visit an unauthorised page or resource. |
| Contact Events | |
| Contact Created | A new contact was created. |
| Contact Edited | A contact's details were changed. Before and after snapshots are taken. If this contact is a client and is present on an open or recent matter, a Matter Edited event will also be logged with client details. |
| Contact Number Edited | A contact's contact number was manually overridden. Before and after snapshots are taken. |
| Contact Deactivated | A contact has been marked as inactive. Before and after snapshots are taken. |
| Contact Number Sequence Changed | The Appliance-wide number sequence for contact numbers was changed. Before and after snapshots are taken. |
| Matter Events | |
| Matter Created | A new matter was created. Full details of the matter including full client details are logged. |
| Matted Edited | A matter was edited. Before and after snapshots are taken. This records can be logged if the details of a matter's client are changed. |
| Matter Number Edited | A matter's matter number was manually overridden. Before and after snapshots are taken. |
| Matter Number Sequence Changed | The Appliance-wide number sequence for matter numbers was changed. Before and after snapshots are taken. |
| Matter Jurisdiction Changed | A matter's jurisdiction was manually changed. Before and after snapshots are taken. |
| Conflict Check Complete | A conflict check was completed for a matter. This records the fee earner for which the conflict check was performed for and the user who recorded it. |
| Sent Trust Authority | Trust authority was recorded as sent for a matter. |
| Matter Type Changed | A matter's matter type field was manually changed. Before and after snapshots are taken. |
| Matter Closed | A previously open matter was marked as closed. |
| Matter Archived | A previously closed matter was marked as archived. |
| Matter Re-Opened | A previously closed or archived matter was marked as open again. |
Appliance Logs
The Wise Owl Appliance keeps low level system logs. These contain information primarily relevant to technical support, debugging and performance analysis. They can be accessed from the Tools module and exported to an Excel compatible format for external analysis. Unlike the Generic Audit Log, Appliance logs mostly free-form text rather than structured database records. The appliance logs are where details of errors are recorded, plus a variety of other data and statistics. They are not designed to maintain a digital paper trail, but may be used as supporting evidence.
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