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Once logged in, you will have a mapped network drive for your documents location to assist you in accessing the back end of your Wise Owl documents.
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Troubleshooting
Why doesn't my login to the Documents in Windows Explorer work?
Windows controls logins to files on Windows Explorer and stores the cookies, history and cache in Internet Explorer. You may need to clear the recent history in Internet Explorer.
View the video on the QuickVid page on how to clear the Internet Explorer history, cookies, cache and passwords.
To clear the recent history, Open Internet Explorer.
Go
1. Clear Data via Internet Explorer
NOTE: If you do not have Internet Explorer on your PC, please see option 2 below.
Go to Tools > Internet Options
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Close Internet Explorer and access the Windows Explorer to see the back end documents.
2. Clear Data via Internet Options
Click on Start and type Internet Options.
Open Internet Options.
Clicked Delete…
Select Cookies and the click Delete
Close the Internet Options/Properties window.
When you now attempt to access your Wise Owl documents you should be asked to enter your Wise Owl username and password, this should only happen the first time you do this, after that point your Windows system should store a new Cookie which avoids the need for you to login every time.