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Windows controls logins to files on Windows Explorer and stores the cookies, history and cache in Internet ExplorerOptions. You may need to clear the recent history in Internet Explorer. 

View the video on the QuickVid page on how to clear the Internet Explorer history, cookies, cache and passwords.

1. Clear Data via Internet Explorer

NOTE: If you do not have Internet Explorer on your PC, please see option 2 below.

Go to Tools > Internet Options

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Select the 'Delete' option

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Confirm the items to be deleted and then select 'Delete'

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Close Internet Explorer and access the Windows Explorer to see the back end documents.

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cookies which assist with logging in the Documents of Wise Owl.

1. Clear Data via Internet Options

  • Click on Start and type Internet Options.

  • Open Internet Options.

  • Clicked Delete…

  • Select Cookies and the click Delete

  • Close the Internet Options/Properties window.

  • When you now attempt to access your Wise Owl documents you should be asked to enter your Wise Owl username and password, this should only happen the first time you do this, after that point your Windows system should store a new Cookie which avoids the need for you to login every time.

2. Clear Data via Internet Explorer

Another method of achieving this is via Internet Explorer.

View the video on the QuickVid page on how to clear the Internet Explorer history, cookies, cache and passwords.

  • Go to Tools > Internet Options

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  • Select the 'Delete' option

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  • Confirm the items to be deleted and then select 'Delete'

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  • Close Internet Explorer and access the Windows Explorer to see the back end documents.