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Please click the links below to take you to the relevant section.
Installing the Outlook Helper
Logging In
Outlook Helper#Troubleshooting
Setting Up the Outlook Helper
Using the Outlook Helper
Saving Individual Emails
Saving Bulk Emails
Saving Attachments
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To install the Outlook Helper:
Open Wise Owl Legal in your preferred browser.
Click on the Tools and Settings Cog from the menu bar
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Click on the Outlook Helper link. This will start a download that will download the Outlook Helper as a setup.exe file.
Please ensure that Outlook is closed before you install the Outlook Helper.
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Click on the downloaded setup.exe file to install the Outlook Helper and follow the prompts to install the Outlook Helper.
Open Outlook
Once you have restarted Outlook, you should have an WOL Actions bar on the top right of your Outlook.
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You can now move on to the Logging in section.
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Select ‘Login’ from the pop up screen
Enter in the database web address
Select Set
Enter in the Username and Password normally used to login to the database
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Once this is successful, it will close down the login pop up and update the ‘Current Username’ as who you are logged in as.
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If you cannot login to the Outlook Helper after completing the two sections above, please complete a Factory Reset on the Outlook Helper.
Click on Other > Options from the Outlook Helper Actions bar
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Click on Advanced Options at the top of the pop up and then choose Factory Reset.
This will reset your application back to the defaults.
Close Outlook and re-open
Check to see if you can now login
If this troubleshooting did not work for you, please send your logs and a brief description through to the HelpDesk for us to troubleshoot.
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