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Windows controls logins to files on Windows Explorer and stores the cookies, history and cache in Internet Options. You may need to clear the cookies which assist with logging in the Documents of Wise Owl.
Clear Cookies & Cache
1. Clear Data via Internet Options
Click on Start and type Internet Options.
Open Internet Options.
Click Delete…
Select Cookies and the click Delete
Close the Internet Options/Properties window.
When you now attempt to access your Wise Owl documents you should be asked to enter your Wise Owl username and password, this should only happen the first time you do this, after that point your Windows system should store a new Cookie which avoids the need for you to login every time.
If you are not asked to enter your credentials, please restart Windows and then try access the documents.
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