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Wise Owl recognises that your privacy is very important to you and is committed to protecting your personal information by complying with the National Privacy Principles which are contained in the Privacy Act 1988. This Statement is a requirement of the National Privacy Principles, and should assist you in understanding how we collect and deal with your personal information.
Collection Collection of Personal Information
We collect personal information so that we may administer our client relationships, provide our product, services and send marketing information.
We most commonly collect information from our clients in the following circumstances:
Upon registration by you of your purchase of the Wise Owl Software
Upon the purchasing of upgraded versions or renewal of subscription versions of Wise Owl, often in response to our having communicated with you about such upgrades.
The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details. High level information in relation to your business may be also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions are also recorded by us to assist in providing better customer service.
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We use your personal information in the following way:
We collect personal information so that we can communicate with you about Wise Owl and efficiently manage and administer this product. These communications could relate to software upgrades, feature variations or enhancements, any particular issues or problems that have been detected within the software and corrective measures that may be taken.
Identification and revalidation of software end-users assists Wise Owl in establishing who is legally permitted to use this product and therefore assists us in enforcing copyright and intellectual property rights.
In the process of product installation, a file on your hard drive records the date of installation. This is not personal information but is a product number unique to the computer on which the product is installed. This assists us to regularly revalidate that the product is being used on the correct computer and is not installed on other computers without your authority and outside the terms of our licence.
Aggregated information (containing no information relating to a specific person) may sometimes be used for research and analysis purposes by us to better understand statistical trends in industry and product usage.
If you would prefer not to receive communications from us that are not related to the points above please let us know by any of the following ways:
calling on 1800 199 682
faxing 1800 982 407
writing to The Privacy Officer, Wise Owl Legal Pty Ltd, PO Box 2557, MANSFIELD BC, QLD 4122
Disclosure Disclosure
Wise Owl respects the confidentiality and privacy of our clients' business. Under no circumstances will Wise Owl divulge the details of other businesses' client base, internal workings, or marketing strategies. Wise Owl will not disclose any of your personal information without your express written permission.
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The National Privacy Principles provide you with the right to access the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you or, if you would like to correct any of the information that we hold, please contact us as follows:
e-mail: wiseowl@wiseowllegal.com.au or write to us:
The Privacy Officer
Wise Owl Legal Pty Ltd
PO Box 2557
MANSFIELD BC, QLD 4122
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Similarly, should you have any queries in relation to this Privacy Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the addresses referred to above. Any complaints in relation to privacy related issues should also be directed to either of these addresses.
Website Website
The Wise Owl web site uses "cookie" technology. Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you're on a website. The use of cookies is an industry standard. Like most website providers we generate statistics about how many people visit our site and what they look at. This enables us to keep our site relevant and useful. The www.wiseowllegal.com.au website does not use cookie-technology to collect personally identifying information on users of the Wise Owl software.
Information Information Storage
An electronic customer management and database system is used to store most of the personal information. This system is accessed by authorised users and contains security features to ensure the protection and integrity of the data that we hold.
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Our security measures include, but are not limited to:
Restricting access to our computer systems and physical records to authorised persons and preventing users from accessing information they have no need to access;
Requiring employees to use unique passwords to gain access to systems. These passwords are changed regularly; and
Employing firewalls and virus scanning tools to prevent unauthorised persons and viruses from entering our system.
Acceptance Acceptance
You acknowledge and accept that your use of Wise Owl Legal indicates your acceptance of this Privacy Statement. This is the current Privacy Statement. It replaces any other Privacy Statement for Wise Owl published to date. Wise Owl may at any time vary this Privacy Statement by publishing the varied Privacy Statement on the website. An up-to-date version of the Privacy Statement will always appear at the www.wiseowllegal.com.au website.