This page lists various technical details of your web browser and appliance. It is a useful feature for assisting troubleshooting and monitoring the capacity and health of your appliance.
It can be accessed by going to the Tools and Settings Cog and then clicking on Technical Diagnostics.
Your Browser
Under “Your Browser’ you are informed of your browser type and type of computer you are accessing Wise Owl Legal from. It provides you with information of how much of your local storage has been used as a percentage.
You have the ability to clear storage by clicking the clear storage button.
If you are using History and Cacheing within your browser, you may need to press the clear cache button in semi-frequently in order to have Wise Owl operating at optimum efficiency.
Appliance
Under the Appliance heading the IP addresses and the URL which was used to access Wise Owl Legal is displayed. Furthermore, information regarded how much memory has been used is represented in both GB and percentage format with the amount remaining also being shown. The Disks section indicates how much of each disk has been utilized and how much is remaining.
Clicking the red test error handling report will generate an error code within 10 seconds. This should only be used if instructed by Wise Owl Staff.
The Appliance Cache loads frequently used data into a high speed cache. Sometimes the cache may need to be cleared to ensure data consistency. To do so, simply click the light blue clear appliance caches towards the end of the page.
There are three tabs at the bottom of the page called Browser, Appliance Web Server and Database. Clicking on each individual tab will provide more detailed information.
Documents
Under the Documents heading, you will find details on how to access the back end of documents and where your documents are located.
You can also download the Outlook Helper from this link.
Background Job Scheduler
The Background Job scheduler is what controls all the background activities including inactive users, posting information through to your external accounting system and general maintenance.
If there is an error in any of the background jobs, it will be displayed here.