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Never give out your login or password!
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We recommend that you pin the Documents location to your quick access bar in your Windows Explorer |
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What is my Documents path?
Within a Windows Explorer browser, you will need to enter your Documents path to access the back end.
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e.g. https://demo.wiseowllegal.com.au/docs/
You can also easily find the path by opening a document from Wise Owl in Microsoft Word.
Click on File > Info > Copy Path
Paste the path into your Windows/File Explorer and just copy the section up to the status (as per the highlighted path below)
Map this copied section of the path as a Network drive (instructions below)
How to map the Documents Back End as a Drive
Once you have established what the correct path is for your Back End (based on your version of Windows), you have the option of mapping this location so that it is listed as a drive.
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Windows controls logins to files on Windows Explorer and stores the cookies, history and cache in Internet Options. You may need to clear the cookies which assist with logging in the Documents of Wise Owl.
Clear Cookies & Cache
1. Clear Data via Internet Options
Click on Start and type Internet Options.
Open Internet Options.
Clicked Click Delete…
Select Cookies and the click Delete
Close the Internet Options/Properties window.
When you now attempt to access your Wise Owl documents you should be asked to enter your Wise Owl username and password, this should only happen the first time you do this, after that point your Windows system should store a new Cookie which avoids the need for you to login every time.
If you are not asked to enter your credentials, please restart Windows and then try access the documents.
2. Clear Data via Internet Explorer
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Go to Tools > Internet Options
Select the 'Delete' option
Confirm the items to be deleted and then select 'Delete'
Close Internet Explorer and access the Windows Explorer to see the back end documents.