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Any time when data is permanently purged or erased, there will be a confirmation prompt in red text and requiring you to tick a check box to actual complete the purge. Your action to purge will be recorded in the Wise Owl Legal audit log with your name, date and time against it.
Hosted Databases
Wise Owl Legal database in our secure data centre, we maintain backups on your behalf.
We maintain the following SQL server database backups:
Hourly backups of new or changed records (SQL Server log backups), retained for 7 days
Daily full database backups, retained for 45 days
Monthly full database backups, retained indefinitely
We maintain documents backups for a minimum of 45 days, but do not retain long term archives of purged documents. It is your responsibility to archive documents before purging them.
Backups are stored in the following locations:
On the server your Wise Owl database is hosted on, in our secure North Sydney data centre
An on-site copy of all backups is made to an alternate server in our North Sydney data centre
An off-site copy of all backups is made to an alternate Sydney location
Documents and database records which are not purged are never deleted, they remain online in your Wise Owl database.
We provide no guarantee that accidental purges of data can be restored. You must save your own copies of documents you wish to purge as your own archive.
Restoring from Hosted Backups
You may request we restore from a backup at any time. We can restore a copy of your SQL database and documents at a point in time and we can restore a copy of individual documents at a point in time (we save several copies of both database and documents through the day).
The older the time requested, the less likely we can restore from a specific time. Over time, we remove different versions of files from your backups (eg: we might keep copies from every hour for 2 days, then copies every 6 hours for the next 14 days, then copies every day until backups finally deleted).
Backups older than 45 days may not be available.
Additional costs will apply to restore backups.