If a user is having trouble resetting their password, the Super User of your firm can assist you to reset your password.
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From this list, choose Reset password for the user that needs the assistance.
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On the Reset Password page, there are several options including Email, Verbal password and Verbal passphrase
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To use these options, tick the box for the Reset Method you are using and then Confirm the User's Identity - this is most important in large firm's where you do not know staff members personally.
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After pressing the Reset password option, it will take you to a page with the details to reset the users password and instructions on how to complete this.
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Super User will see this:
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End User Changing their password should see this and click on 'Enter Reset Token'
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End User will see this and should enter the password or passphrase from the Super User.
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The End User will now be able to reset their password. Please keep in mind the password blacklist and password poligies for creating a new password.
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Once the password is reset, it will redirect the end user to the login screen with a confirmation message that they have reset their password successfully.
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The email option will only work if the user's recorded email is different to all other user's in the system.
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