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For your phone device that runs the authenticator app, please ensure your time is set to automatically sync. This is different on every device however it is normally under Settings > Date & Time.
Can I just not use the Authenticator?
For many reasons, Wise Owl Legal does not support turning off the Two Factor Authentication for your users.
The first and foremost is your security. If someone is able to hack your username and password, they can do significant damage in your Wise Owl Legal database.
Two Factor Authentication is a widely used security tool to ensure that you don’t have your data stolen, hacked or broken.
If you work from a fixed location such as an office or at home, we can add in your IP Addresses into the security settings. Once an IP Address is added in, you no longer have to fill in the Two Factor Authentication code as the IP Address provides the security (as long as the IP Address doesn’t change).
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An IP Address is a unique string of characters that identifies each computer using the Internet to communicate over a network. |
There are two types of IP Addresses:
Fixed (Static) - This does not change unless a major reboot is done by your Internet Provider
Dynamic (Flex/ changing) - This will change periodically dependent on the processes used by your Internet Provider. If this changes, it will need to be changed in Wise Owl as well.
Technical Reference
From the Internet Engineering Task Force (IETF) RFC 6238 - TOTP: Time-Based One-Time Password Algorithm (ietf.org) - notably Section 6 which talks about resynchronisation.