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Please try to relogin in to your Outlook helper add in by going to the add in menu and choosing Other > Options and then choosing Login (if the login page doesn’t open automatically)
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After logging in again, it wil show a Version number up above the Reload button. If this version numbers fails to populate, please restart Outlook and check again.
Factory Reset
If you cannot login to the Outlook Helper after completing the help steps above, please complete a Factory Reset on the Outlook Helper.
Click on Other > Options from the Outlook Helper Actions bar
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Click on Advanced Options at the top of the pop up and then choose Factory Reset.
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This will reset your application back to the defaults.
Close Outlook and re-open
Check to see if you can now login (you may need to login and then restart Outlook)
If this troubleshooting did not work for you, please send your logs and a brief description through to the HelpDesk for us to troubleshoot.
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