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For other FAQ pages please go to Trust Accounting FAQ's, Finance FAQ's, Documents FAQ's or General FAQ's.
Q: What is this 'Accounting System Name' and why do I have to update it?
A: Please see the page at Accounting System Name and External Integration
Q: Where is my web connector?
A: If you have minimised the web connector it will be hidden in the bottom right of your window. Select the up arrow near your clock to find the web connector icon and double click to open it.
Q: Why aren't my entries going to my accounting system?
A: Ensure that you have confirmed the entries. Check to see that the web connector has run. Check to see if there are errors against them that would prevent synchronisation.
Q: I fixed the issue. Why isn't the entry going to the accounting system? (Also - How do I resolve an error?)
A: Have you resolved the issue in WOL? Once you have fixed the issue go to the Accounting and Finance Module > Previous Activity > Find the error you have fixed > Select Resolve
Q: How do I enter my professional indemnity insurance to the external system?
A: The process is slightly different between each accounting system.
RAB:
Open Reckon Accounts business and start a General Journal Entry
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General Journal in Reckon Accounts
