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1. Click on Other > Options from the Outlook Helper Actions bar
   

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2. Click on Advanced Options at the top of the pop up and then choose Factory Reset.
   (If this doesn't show up straight away, you may have to try and login, and then close the login screen to get to the Options)
   

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3. This will reset your application back to the defaults.

4. Close Outlook and re-open

5. Click on the Other > Options from the Outlook Helper Actions bar

6. Enter your Wise Owl web address e.g. <client>.wols.com.au

7. Enter your login
   

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8. Set your defaults and you should be good to go!
   

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Please contact us if there are further issues.

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