User Rights
In Wise Owl Legal, there are no "levels" of access for users and logins. Instead, each user has a list of Rights which determine what they can see and do in the system. This allows administrators a much finer degree of control over user access.
Rights are assigned by administrators on the Edit User page. They are determined by adding any Roles a user has together, applying any specific per-user overrides and then subtracting any license restrictions. Usually, assigning a user to one or more Roles will be sufficient.
Administrators and Power Users can see exactly how Wise Owl assigns rights to a user by viewing a user's Rights Detail either from the Appliance Settings page or the user's page. User's themselves can see a list of rights on their My Settings page.
List of Rights
The following table lists all rights in Wise Owl Legal, with a description of what that right entitles a user to.
| Right | Description |
|---|---|
| Security and User Rights | |
| Log Into Wise Owl Legal | The user is permitted to log into the Wise Owl Appliance. By revoking this right, you can prevent a user from logging in while they remain active. This can be useful for fee earners with a permanent assistant doing data entry. |
| Log Into Wise Owl Legal when in Single User Mode | The user is permitted to log into the Wise Owl Appliance when it is in single user mode. Without this right, a user will be denied access if the Appliance is in single user mode. |
| Edit My Settings | The user may view and edit their own settings. |
| Can See Page Creation Time (Profiling) | The user sees the time it takes the Appliance to create each web page in the top right corner. This is an important performance metric. Important: this may expose sensitive information to users such as SQL queries and implementation details. It should not be enabled except for administrative users. |
| Change My Password | The user may change their own password. |
| Reset My Forgotten Password | The user may reset their password if they forget it via an email with a reset link or a code given to them by an administrator. Note that the email link / code can always be entered, but it will never be valid for a user without this right. An administrator must manually set their password. |
| Support / Feedback Requests | All users may report bugs or request help with their login. But certain support and feedback categories are restricted. Important: the restricted categories may result in additional fees, depending on your subscription level. |
| Can Request Assistance | A user can create a support request with category "I need help with a task". This category may result in additional fees. |
| Can Lodge Sale Request | A user can create a support request with category "I have a sales or billing question". |
| Can Post Feedback / Improvement | A user can create a support request with cateogies "I have an idea to improve Wise Owl Legal", "I have some negative feedback", "I have general positive feedback". |
Special User Rights
| |
| Is Senior Partner | The user is listed as a Senior Partner in Practise / Firm page and documents. |
| Is Fee Earner | The user is a fee earner and may be selected on Matters. |
| Enters Data for Other Users | The user may enter data on another user's behalf. |
| Sees Early License Expiry Message | The user sees notifications 90 days in advance of Appliance license expiry. All users see a notification 30 days before expiry, regardless of their rights. |
| Sees USB Key Encryption Notification | The user gets warning notifications to remove the USB encryption key for the Appliance if it is still plugged in. |
| Tools | |
| View Browser Diagnostics | The user may see general diagnostics about their connection and web browser. This is helpful for the Wise Owl Helpdesk when troubleshooting errors. |
| View Appliance Diagnostics | The user may see detailed Appliance diagnostics and health status, in addition to the basic browser diagnostics. Important: this may reveal sensitive information about the Appliance configuration. It should only be granted to trusted administrative users. |
| Auditing | |
| Search Audit Logs | The user may search the Appliance audit log. They may see audit log timestamp, event, summary line and the person who was audited. |
| View Audit Records | The user may see the entire detail of audit log records including the user's IP address and complete detail of each audit entry. |
| Send Message To Any User |