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  • Created by Former user , last modified by Former user on Jan 12, 2015
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THIS PAGE NEEDS TO BE REDONE

 

 

For support and feedback select the 'Contact Helpdesk' icon, the green plane icon , from the top right hand corner. 

Top Section

Blah blah blah about the top section

Form Fields

Category

 

To assist not only the technicians at Wise Owl Legal but also you, the user, the support and feedback section has been separated into categories. 

Selecting the most appropriate category will allow for a quicker response and help us to help you. 

Token from Error Page

If the problem encountered is an error page, a token will help support staff find the details of your error promptly. 

After Submission

This shows the page details after request submission.

All support and feedback requests are categorised as Support requests (bugs, errors, help or assistance), Sales requests, and Feedback (new features, changes, etc).

Support

More help about support requests

Sales

More help about sales requests

Feedback

More help about feedback requests

Feedback is moderated by Wise Owl Legal staff. Your feedback may be edited or held privately depending on many factors:

  • You have requested the feedback be kept private. We will respect your privacy.
  • Other users may have already requested your feature. Your feedback will be added as a vote against the existing request.
  • Your new feature may be too specific. Only features of benefit to many Wise Owl Legal users are accepted. An add-on / plug-in system is under development.
  • Your new feature may be out of scope. Only features of benefit to people in the legal industry are accepted. We may recommend a 3rd party product instead.
  • Your feedback may contain private or sensitive information. It may be edited to remove such content or kept entirely private.
  • Your feedback may be too vague. We may contact you to ask for more details or simply disregard your feedback.
  • Your feedback may be unconstructive. Although we read all your feedback, general positive and negative feedback is not constructive on public forums. Offensive comments will be ignored entirely.
  • Your feedback may be a bug or error. It will be redirected to our helpdesk. There may be a short delay while this happens.
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