Tips for Submitting Your Help Desk Request
To help us resolve your issue as quickly as possible, please include clear and specific details in your request.
Please include:
The matter number(s) involved
Any related contact number(s)
Relevant invoice number(s), receipt number(s), document ID(s), or transaction ID(s)
What action did you perform
What happened vs. what you expected to happen
Any relevant amounts, dates, or search details
Screenshots of the issue or error message (if available)
Helpful Tips
Instead of writing a general statement, try to break the issue down into clear points.
Example
❌ Instead of:
“I have since completed 2 more searches, 1 of which costs have transferred to Wise Owl and 1 that hasn’t.”
✅ Try:
I completed a search on matter 234815-008, and the costs transferred successfully to Wise Owl.
I also completed a search on matter 45856-006 for $35.00, but the cost is not showing in Wise Owl.
The transaction ID is TXN-458921.
Attachments
Please attach:
Screenshots of any errors or missing information
Relevant invoices, receipts, confirmations, or reports if applicable
Providing detailed information upfront helps the Help Desk investigate and resolve your request faster.