How Do I Reverse or Cancel this Trust Cheque?

If you prefer to watch a video on this topic, please see our YouTube tutorial at 

How to Reverse or Cancel a Trust Cheque

 Once a trust cheque has been entered in to the system, if any changes are required the cheque will need to be reversed and re-written.

 Occasionally, it may be necessary to cancel a cheque that has not yet been entered into Wise Owl. This is usually required when the physical cheque cannot be used and has not yet been entered into Wise Owl. If for example, someone spills their morning coffee on the cheque that is about to be used, you would cancel it in Wise Owl so as to use up that number.

 Reversing a Trust Cheque

 To Reverse a Trust Cheque, go to the Trust Register by clicking on the red court house icon and then use the Parameters to search for your cheque. Once you have found your cheque, click on the reference to open the cheque.

Click the red reverse transaction button and enter in the reason for your reversal and the reversal date.

If you don’t see the Red reverse button then you will need to contact the Helpdesk to ensure that your permissions are up to date.

Once you have filled in those details, select reverse transaction.

Your Trust Cheque will now be reversed and will have a red bar across the top of the transaction with a link to the reversing transaction.

  If you view this cheque in your Trust Register, it will now display its status as reversed.

Open

Cancelling a Trust Cheque

 To Cancel a Trust Cheque number, you will need to go into the Trust Register by clicking on the red court house and then clicking on the down arrow on the green Register button to choose Cheque Register.

 The cheque register gives you a sequential list of all trust cheques that have been used including any missing or cancelled numbers.

 Press the black cancel cheques button on the top of the page.

Select the appropriate Trust Account and put in a reason for the cancellation. Type in your cheque number and then select load cheque details.

 Your cheque should appear at the bottom with a status of Not Written.

If it has been written, you should go back to the instructions on how to reverse a trust cheque.

Tick the box to the left of the cheque number and then select, cancel above cheques.

You will be redirected back to the cheque register where it will give you a green success message as well as informing you of the next cheque number in the sequence.

Open