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One named user logged in to the OWL browser, documents and Outlook Helper using 1 IP Address will count as 1 simultaneous user.

It is recommended that when a user is finished using the OWL, they use the logout button on the top right of the screen instead of shutting the browser.

This will prevent users being taken up when people are not actually using the OWL. This is necessary especially if you are using the 'Remember me' function.

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Troubleshooting

If you find that you are receiving the warning message below then there are already people logged in up to your simultaneous user limit (number of licences).

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