Simultaneous Users

Owned by Karen McDonald
Last updated: Nov 21, 2022 by Gemma Heidemann
3 min read

Wise Owl Legal is licenced by simultaneous user. This means that each person logging in to the OWL should be using their own named user with specific user roles and rights.

Wise Owl Legal does not count the number of users that have been created, only the simultaneous logins.

The licencing by simultaneous user is counted using a combination of the User and the IP Address.

One named user logged in to the OWL browser and documents using 1 IP Address will count as 1 simultaneous user.

E.g. If you log into 1 browser on a computer in your office and then also log in to documents on that same computer. This will count as 1 simultaneous user.
If you then leave the office and leave yourself logged in and try to log in elsewhere, perhaps at court on your tablet, this will count as a second user as it is a different location and different IP Address.



Logging Out

It is recommended that when a user is finished using the OWL, they use the logout button on the top right of the screen instead of shutting the browser.

This will prevent users being taken up when people are not actually using the OWL.

This will log out the current user from every session of Wise Owl Legal that they have running including any Documents logins or logins on multiple devices. This will not log you out of Outlook Helper as that is not listed as a 'licence'.



Troubleshooting

If you find that you are receiving the warning message below then there are already people logged in up to your simultaneous user limit (number of licences).

To check who is logged in, go to the Tools and Settings cog and then choose Active Users.

The list below shows 3 active users logged in as indicated by the numbers. 

e.g. There is 1 user taken up by the Clerk 1 logged in to Documents and a browser Login on IP address 14.201.8.110

If someone has forgotten to logout, you can use the 'kick' function to force log them out by going to Active Users and choosing ' Kick' from the actions.

NOTE: This will kick them out of the system and will not allow them the chance to save anything. Please only kick someone if you can confirm they are not working on anything.