...
- Check the transaction that this is linked to for any issues. E.g. This is a receipt. Check that the Invoice in QBO in QuickBooks Online is open, unpaid (or partially paid) NOT closed.
- Make sure the WOL matter (customer in QuickBooks Online) has bill with parent set.
- Check that the Matter is under the correct Primary Client (Customer) in QBOin QuickBooks Online
- This error often occurrs if you have edited your client's External Accounting Name after it has posted and not updated it in QuickBooks Online.
This can cause a duplicate Primary Client in QuickBooks Online and have the matter attached to the wrong name.
- This error often occurrs if you have edited your client's External Accounting Name after it has posted and not updated it in QuickBooks Online.
- Also check the transaction '123' is the correct type and is linked to WOL correctly.
- Resolve the error and attempt to repost the receipt