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Error:

620: TxnID Cannot Be Linked - TxnID Cannot Be Linked : 123

 Transaction was reverted to Draft status to allow errors to be corrected.



Solution:

This error has several items that could be a problem. Please check the following items and then if your problem persists, please contact the OWL Helpdesk.


  1. Check the transaction that this is linked to for any issues. E.g. This is a receipt. Check that the Invoice in QBO is open, unpaid (or partially paid) NOT closed.

  2. Make sure the WOL matter (customer in QuickBooks Online) has bill with parent set. 

  3. Check that the Matter is under the correct Primary Client (Customer) in QBO

  4. Also check the transaction '123' is the correct type and is linked to WOL correctly.

  5. Resolve the error and attempt to repost the receipt
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