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If Wise Owl is not a Trusted Site and Location, document may not open correctly, or at all.
Some of the solutions include:
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Form Based Sign On
Turn on this setting in Word
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Click on a Wise Owl document to open and select YES.
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Log into Wise Owl
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Your letter will open. (Yea!)
Adding to trusted Sites
How to add Wise Owl to Word’s trust center
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To remove the Enable Editing off of your Word Documents when opening them from Wise Owl. You will need to update your Internet Security settings from your Computer.
Open the Control Panel by clicking start menu on your computer and typing in Control Panel. Click on the Control Panel App.
On your Control Panel, Click the Internet Options
If you can't find the Internet Options, go to the top right hand side of the control panel and search for internet options.On the Internet Properties page that opens, Click on the Security Tab then to Trusted Sites and then Sites
Within the Sites screen, Enter your Wise Owl URL into the ‘add this website to the zone’ section and then press Add - For Example https://cascade.wols.com.au@SSL/docs/Open
You can then close out of all the Screens and your Wise Owl documents will open in Microsoft Word without the Enable Editing bar at the top.
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You can also remove the Protection Warning by updating your settings within Microsoft Word.
Open a Word Document and go to File > Options
Once the Options Tab appears, select Trust Center > Trust Center Settings
3. In the Trust Center, select Trusted locations > Add new location
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Enter your Wise Owl URL, and tick "Allow Trusted Locations on my network"
Also tick "Subfolders of this location are also trusted"
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The warning belowcomes below comes directly from Microsoft Word and can be caused by not having Wise Owl listed as a trusted site or location.
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