WARNING: Ressurection of deleted or closed invoices should only be done by a user who has received training on this function.
Resurrection of invoices has several steps that need to be followed so that issues are not to create issues with connections to your external accounting system.
Using the "Resurrect" button will put the Invoice back into the Draft status. If this invoice was previously posted to your external accounting system, you may need to link this record in the External accounting previous activity page. (Advanced users only).
When deleting invoices, great care needs to be taken to ensure that the entries are correctly billed or made available to bill on a replacement invoice. If this doesn’t happen, records could show that they are billed even if the invoices they were billed on has been deleted.
In the case of an invoice that has been incorrectly deleted and the entries on it are showing as billed incorrectly, there is a second chance option available to ‘resurrect’ the invoice.
This option can only be accessed by the support team of Wise Owl. This is due to the fact that Resurrecting invoices can cause issues in the billing records if not done exactly right.
Please contact the help team to resurrect an invoice if there is no other way around.
Areas of potential affect for the Ressurect button:
- Invoice
- Receipts and Adjustment notes previously applied
- External Accounting system
- Time or Outlays previously billed