Wise Owl Legal has specific requirements to function correctly and optimally. If your computer does not meet these requirements, Wise Owl Legal may function with reduced speed, functionality or not function at all. The Wise Owl Legal Helpdesk cannot provide support unless your computer meets these requirements.
Your web browser is the most important component to consider when using Wise Owl Legal. With the latest web browser, even a relatively old computer can use Wise Owl Legal.
Important: You should always keep your web browser up to date. New versions are released frequently and contain important security fixes, performance improvements and additional features. But always check with your IT department before upgrading your web browser, as the upgrade may cause problems with other websites you use.
Wise Owl Legal is developed using the current HTML5 web standards. It should work on any modern web browser supporting HTML5. However, the following web browsers are officially supported in Wise Owl Legal (on desktop and mobile devices):
Other web browsers may work with Wise Owl Legal, but they have not been extensively tested. You may receive a pop-up warning screen if you use an unsupported or untested web browser. Wise Owl helpdesk staff may not be able to provide support if you are using an untested web browser; you will be asked to use a supported browser instead.
Javascript and cookies must be enabled in your web browser for the Wise Owl Legal site.
Wise Owl Legal uses a web browser independent technology to launch Microsoft Office Documents directly in the approprate Microsoft Office application. No special installation or plugins are required. However, for the best experience, some additional configuration of your web browser is highly recommended.
To avoid security prompts when opening documents from various browsers, you will need to complete the following:
On mobile devices, MS Office documents are view-only. Editing is not supported.
Non-Office documents (eg: images, plain text files, html files, mp3 files, etc) are displayed in your web browser in a view-only mode. The exact display and functionality is dependent on your Web Browser. A download option is always available.
Wise Owl Legal uses WebDAV technology to support editing of Microsoft Office Documents. Although Wise Owl Legal only supports editing documents via the web browser interface, other WebDAV technologies may be used to access your documents. The Wise Owl Helpdesk cannot provide support for 3rd party WebDAV applications.
Microsoft Office 2010 desktop version and newer is supported in Windows and Mac.
Documents may be edited using the appropriate MS Office application (Word, Excel and Powerpoint). Other applications are not supported (Eg: Visio, Publisher, OneNote).
Office 365 is supported only if you install the current desktop version of Microsoft Office. Documents are not stored in the Office 365 cloud. The web-based Online Office 365 products are not supported.
32 bit version of MS Office is supported. The 64 bit version of MS Office should work, but has not been formally tested by the Wise Owl Helpdesk.
TODO: testing using a mac
Microsoft Outlook MSG email files are supported as read-only documents. They must be exported from Outlook as MSG files, then loaded into Wise Owl Legal via the normal document upload page. They may be viewed in your web browser from Wise Owl Legal, but may not be edited.
Wise Owl Legal does not support automatic receipt of emails directly into the documents module. You must manually export emails from Outlook as MSG files.
Wise Owl Legal does not support replying to emails in the documents module. We recommend a bcc of all outgoing emails to an internal email address. These emails may then be imported as normal MSG files.
Australian English dictionaries are available for most major web browsers. Some require a 3rd party add-on.
Spell Checking in MS Office documents must be configured in MS Word and associated applications. Your web browser spelling settings will not affect MS Word.
Please see Spell Checking Support for more details.
Minimum Operating Systems for desktop environments:
Linux based systems may work if a recent web browser is installed, however some functionality will not be available. Wise Owl Legal has done only basic testing on Linux systems, as such, Linux based systems are not supported by the Wise Owl Helpdesk.
Wise Owl Legal is primarily designed for use on desktop system. While some support for iOS and Android based devices is available, we do not recommend using mobile devices for day-to-day usage. Support is best on tablet sized devices. Data entry is particularly troublesome and we recommend using tablet devices for viewing and accessing documents only.
In particular, the following modules are not supported on tablet and phone devices:
Supported devices:
Wise Owl Legal does not have any particular hardware requirements in terms of CPU, RAM or hard disk. In general, you should consult the minimum hardware requirements of your web browser. Obviously, more powerful computers and larger screens will improve speed and productivity.
As a general guide, the following hardware is recommended as a minimum, but you should consult your IT support provider or the Wise Owl Helpdesk for exact requirements:
Wise Owl Legal is a web based product. You may host Wise Owl Legal on your own server, a dedicated server or a cloud based server in our secure data centre. Virtual and physical servers are supported.
You must contact the Wise Owl Legal Helpdesk to confirm your server will be able to run Wise Owl Legal. We cannot guarantee Wise Owl Legal will run on your server without reviewing your purchase order or existing environment.
The following hardware requirements may be used as a guide for purchasing a server for Wise Owl Legal.
Minimum Server Hardware (for up to 6 users):
Recommended Shared Workstation Hardware (for up to 6 users):
Recommended Server Hardware for best performance or more than 6 users:
TODO: printers