Troubleshooting Invoice Items

The Invoice and Purchase items need to be set up in a specific way in order to ensure that the invoices will post across to your external accounting system successfully. 

If your invoice won't post through, it could be for a variety of reasons.

One of the main reasons however is the items need to be perfect. If you are using the pre-configures invoice and purchase items from Wise Owl, they will work fine. 

Item 'xxx' (xx) has not been successfully imported for this invoice

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If you get this error, please ensure that:

• There are no duplicated names or codes in your invoice and purchase items

• Check that your invoice items account code is going to an income account

• Check that your purchase items account code is going to an expense account
  
  

Once you have checked your items are matching suitably, resolve the error and re-confirm the invoice to post it across.

The TaxType code ‘OUTPUT’ cannot be used witha ccount code’xxx'

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This error means that an invoice item has been set up to post to an expense / direct costs account type in Xero.

Please review the invoice items and ensure all are set to go to invoice accounts in Xero.

Once you have checked your items are all going to invoice accounts not expense accounts, resolve the error and re-confirm the invoice to post it across.