How do I fix "Office has blocked this content...." off Documents? (Trusted Sites and locations)

Owned by Karen McDonald
Last updated: Aug 22, 2024 by Queenie Flores
3 min read

Microsoft is constantly updating its security. Due to this, Wise Owl needs to be added in as a Trusted Site in order for Word to work properly and allow you to edit documents.

If Wise Owl is not a Trusted Site and Location, document may not open correctly, or at all. 

Some of the solutions include:


Form Based Sign On

  1. Turn on this setting in Word

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  1. Click on a Wise Owl document to open and select YES.

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  1. Log into Wise Owl

Your letter will open. (Yea!)

Adding to trusted Sites

How to add Wise Owl to Word’s trust center

Remove Enable Editing on Documents (AKA Trusted sites)

To remove the Enable Editing off of your Word Documents when opening them from Wise Owl. You will need to update your Internet Security settings from your Computer.

  1. Open the Control Panel by clicking start menu on your computer and typing in Control Panel. Click on the Control Panel App.

     

  2. On your Control Panel, Click the Internet Options



    If you can't find the Internet Options, go to the top right hand side of the control panel and search for internet options.

  3. On the Internet Properties page that opens, Click on the Security Tab then to Trusted Sites and then Sites

     

  4. Within the Sites screen, Enter your Wise Owl URL into the ‘add this website to the zone’ section and then press Add - For Example https://cascade.wols.com.au@SSL/docs/Open
    You can then close out of all the Screens and your Wise Owl documents will open in Microsoft Word without the Enable Editing bar at the top.

     


How to add Wise Owl to your Microsoft Word Trust Center (Trust Centre)

You can also remove the Protection Warning by updating your settings within Microsoft Word.

  1. Open a Word Document and go to File > Options 





  2. Once the Options Tab appears, select Trust Center > Trust Center Settings

         


   3. In the Trust Center, select Trusted locations > Add new location

       

Enter your Wise Owl URL, and tick "Allow Trusted Locations on my network"
Also tick "Subfolders of this location are also trusted"

The warning below comes directly from Microsoft Word and can be caused by not having Wise Owl listed as a trusted site or location.

If you are unable to add in the trust location into Microsoft Word due to security settings on your computer, you may need to get your IT person involved.